Shipping policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-3 business days after payment confirmation. During peak periods or promotions, processing may take slightly longer. You will receive a confirmation email once your order has shipped.
Shipping Times
As our products are shipped directly from our international fulfillment partners, delivery times vary depending on your location:
- Europe: 7-15 business days
- United States: 10-20 business days
- Rest of the world: 10-25 business days
Please note that these are estimated delivery times and may be affected by customs processing, local holidays, or carrier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and order value. Any applicable promotions on shipping fees will be displayed during checkout.
Customs, Duties and Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Order Tracking
Once your order ships, you will receive a tracking number by email so you can monitor your package's progress.
Lost or Delayed Packages
If your package appears to be lost or significantly delayed beyond the estimated delivery window, please contact us at blaiseholachi1@gmail.com and we will assist you in resolving the issue with our shipping partner.
Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at blaiseholachi1@gmail.com so we can attempt to correct it before the order ships.
Questions
If you have any questions about your shipment, feel free to reach out to us at blaiseholachi1@gmail.com.